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 Effectively analysing business
processes is a skill. Reviewers
need to ask the right questions
that take into account the
objectives of the business,
the actual work being accomplished,
and, most importantly, the impact of processes on customers.
 Most businesses know they have a ‘problem area’ that causes them pain and often don't understand exactly why or where to start to fix it. Poorly defined business processes cause bottlenecks and rework — often for other areas of the business. Is that true for your company?
 You need not feel alone. Many companies want to improve their processes but don’t know where to start and efforts to fix have even made it worse. Implementing a new ERP system without solving bad internal processes is the proverbial "band aid over a boil".
Traditionally, defining a business’ system has been difficult. The question, “what do you want your system to do?” has no context unless it is based on a clear definition of what the current systems do.
Processes are rarely designed; they evolve over time and end up incorporating bad practice, waste and redundancy. Applying automated systems to such foundations merely embeds the inefficiencies and makes them more resistant to future change.
Therefore, before looking at future needs, current processes must be reviewed and simplified. In the process it is possible to find that up to half of the current process steps are no longer required and efficiencies can be seen immediately.
COGITA’s business process mapping (BPM) and the XSOL tool could be the answer. COGITA’s experienced business consultants map the current state and recommend improvements for the future state. COGITA now uses the XSOL tool to deliver process mapping. XSOL is installed across a wide range of business sectors: from Utility to Retail, Local Government to Financial Services, Education to Consulting. The XSOL software product is a web-enabled drag and drop tool that is easy to update as the business adapts to current business requirements. It also allows detailed procedures and processes to be embedded into a flow diagram and retrievable at a click.
We empower organisations to harness their business knowledge and transform it into applications that improve the way they do business.
WANT MORE?
If you would like to find out more about what COGITA and XSOL can do for you, send us a short eMail by clicking here.
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